Background

At Pragma, we’re well aware of the impact our security have on the world’s leading brands. But we won’t rest until everybody knows. Because of our commitment to client satisfaction, Pragma has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering more so your written communication skills must be a superior standard. Your ability to evaluate and analyse complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build billion-dollar brands that help make everyday activities easier for people around the world.

About the role

• Develop comprehensive documentation that meets organisational standards
• Explain technical ideas in simple language
• Meet with client representatives to establish technical specifications
• Create user documentation for a variety of material
• Translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience
• Evaluate current content and develop innovative approaches for improvement
• Your mission to make processes easy to understand and products a breeze to use

Responsibilities

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organise, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralised storage
• Research, create, and maintain information architecture templates that uphold organisational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Maintain and share professional knowledge through education, networking, events, and presentations

Skills and Qualifications

• Bachelor’s degree in a relevant technical field
• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail

Preferred Qualifications:

• Proven ability to handle multiple projects simultaneously, with an eye for prioritisation
• Firm understanding of the systems development life cycle (SDLC)
• Previous technical writing experience
• Certification through the Society for Technical Communicators is a bonus
• Experience using XML tools to create documentation is a bonus

To apply for this role, send in your CV/Resume to [email protected] with the following information:

• Earliest available date
• Expected salary
• Current salary